Management Strategies

Find Out What Your Clients Really Think Of You!

The ethnic hair and beauty sector is intensely competitive and your clients use a variety of methods to distinguish you from the next salon on the High Street.  Regardless of how much you spend on your salon interior, fabulous signage and stunning new outfits for your stylists, it’s the overall client experience that keeps your salon’s number on the speed dial of your favourite client’s Blackberry. 

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On 1st July '07 The Big Smoke Goes Smoke Free

You have less than 3 months to go until the introduction of the ban on smoking in public places that will make every enclosed work place and public place smoke free. From 1st July 2007, employers who fail to comply with the new legislation could face fines of up to £2,500.

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Protecting your most valuable asset – your client database

These days, the benefits of salon computer systems are widely recognised. Customer service, accuracy and efficiency are instantly improved, and there’s no doubt that records are more secure than when using record cards and an appointment book! This not only keeps the data safe, but allows you to use it to improve your customer service and increase revenue by offering relevant offers and promotions.

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Strike A Pose!

They say a picture’s worth a thousand words, and that statement is probably most powerful in the hair and beauty industry where a collection of your work is a great tool to use in the salon, or for publicity or promotional use. Even for the busiest salon, creating and promoting the kind of image you want through the medium of photography is essential if you want to compete on the highest level of your profession.

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Your Safety: The Five Sense Approach

Every day we rely on our five senses - sight, smell, hearing, taste, and touch, to provide information about the world around us. This is nature's way of making sure we remain aware of our surroundings and protect ourselves from danger.

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WHY TAKE RISKS WITH HEALTH AND SAFETY?

Is indifference or ignorance putting your staff at risk and costing you money? According to the Health & Safety Executive, every year 13 million working days are lost as people take time off due to work-related illness or injury. Have you done the math yet? This could be costing your salon hundreds or even thousands of pounds every year. In this article Anne Long-Murray tells you how to save headaches and money by keeping your staff healthy and your clients happy.

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Health & Safety Works!

If you attended our successful training series What Clients Want!, you'll know that Salon Strategies is dedicated to providing the highest quality interactive training for you and your employees, to help you offer the best service to your clients.

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